2020: THE FALL OF THE NEO-BANK?

In 2017 I moved to Berlin and, in addition to the beautiful apartments, lively nightlife and cheap beer, I was incredibly excited to get my hands on an N26 bank account.

Back then, N26 was the epitome of the customer friendly mobile bank that…

Over the past seven years, I have been reviewing hundreds (maybe even thousands at this point) of digital customer experiences within financial services. In this time I have witnessed an evolution in payments, PFM, servicing, investments, you name it.

However, in my opinion, the onboarding experience has seen the most…

It’s mid-January and I am finally getting around to unpacking from my Christmas week in Romo, Denmark. The first time I went to Romo was August of 2017. It was beautiful. It reminded me of a Scandinavian version of Cape Cod.

The first hour of driving onto the island I…

The woes of cross-border banking

In October 2017 I reverse Brexited. After nearly 8 years in London, I packed it all in and moved to Berlin. Berlin is one incredible city with plenty of space, great cafes and bars, and a vibrant startup scene. …

Meaghan Johnson

Fintech Nerd. I enjoy sharing my banking experiences to help banks and startups create the best possible solutions for customers.

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