Why I like bunq (pre-v3) For those of you who have read my previous articles on my N26 experiences, it will come as no surprise that I switched my main bank account to bunq. …

I’ve been glued to all sorts of new outlets over the past month. As I write this, I am currently in Nicaragua waiting for our rescue flight provided by the German government. …

Today I received a message from N26 about changes to the fee structure.

Hello Folks, Firstly, thank you to all the readers for your positive feedback and shares of my previous article. I’ve had another negative experience with N26 I wanted to share. …

2020: THE FALL OF THE NEO-BANK? In 2017 I moved to Berlin and, in addition to the beautiful apartments, lively nightlife and cheap beer, I was incredibly excited to get my hands on an N26 bank account. Back then, N26 was the epitome of the customer friendly mobile bank that…

Over the past seven years, I have been reviewing hundreds (maybe even thousands at this point) of digital customer experiences within financial services. In this time I have witnessed an evolution in payments, PFM, servicing, investments, you name it. However, in my opinion, the onboarding experience has seen the most…

It’s mid-January and I am finally getting around to unpacking from my Christmas week in Romo, Denmark. The first time I went to Romo was August of 2017. It was beautiful. It reminded me of a Scandinavian version of Cape Cod. The first hour of driving onto the island I…

The woes of cross-border banking In October 2017 I reverse Brexited. After nearly 8 years in London, I packed it all in and moved to Berlin. Berlin is one incredible city with plenty of space, great cafes and bars, and a vibrant startup scene. …