Why we got on board for Architects of Changeby Meaghan Johnson and Nina MohantyJun 4, 2021Jun 4, 2021
bunq v3 review: confusing digital UX meets an EasyJet flightWhy I like bunq (pre-v3)Jun 22, 2020Jun 22, 2020
Customer centricity in times of crisis: how incumbent banks are shiningI’ve been glued to all sorts of new outlets over the past month. As I write this, I am currently in Nicaragua waiting for our rescue…Mar 30, 2020Mar 30, 2020
Kicking customers when they are down? Some thoughts on the new N26 fees.Today I received a message from N26 about changes to the fee structure.Mar 19, 2020Mar 19, 2020
2020: THE FALL OF THE NEO-BANK?In 2017 I moved to Berlin and, in addition to the beautiful apartments, lively nightlife and cheap beer, I was incredibly excited to get…Jan 5, 20201Jan 5, 20201
Klarna for the win!Over the past seven years, I have been reviewing hundreds (maybe even thousands at this point) of digital customer experiences within…Apr 29, 2019Apr 29, 2019
Payments ain’t a thang!It’s mid-January and I am finally getting around to unpacking from my Christmas week in Romo, Denmark. The first time I went to Romo was…Jan 15, 2018Jan 15, 2018
The woes of cross-border bankingIn October 2017 I reverse Brexited. After nearly 8 years in London, I packed it all in and moved to Berlin. Berlin is one incredible city…Jan 4, 2018Jan 4, 2018